NEO-RLS Continuing Education Hot Events

Oh No! It''s Wage and Hour!Understanding The Fair Labor Standards Act - 08/12/2010 - Online Training

Thu, 03 Jun 2010 00:06:00 -0500

Date: 08/12/2010Online Training

What do the REGULATIONS say about who is EXEMPT and NON-EXEMPT from overtime pay ... and what does that MEAN?
What is ROUNDING -- and how do I use it for clocking in and clocking out?
How long do lunches have to be in order for them to be unpaid?
Do I have to give my employees BREAKS?
When are breaks UNPAID?

and MUCH, MUCH more...
Join Scott as he reviews the basics and the finer points of Federal Wage and Hour Law. Scott will not only outline how Wage and Hour Law operates, but he will review how to use this information IMMEDIATELY!

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Why Customer Service Stinks: Tips, Tricks and Traps for Creating Awesome Customer Experiences - 08/17/2010 - Rocky River,OH

Thu, 13 May 2010 00:05:00 -0500

Date: 08/17/2010Rocky River,OH

Tired of Customer Service workshops? Buckle up and hold on as you travel into the new world of Customer Experiences. In this fast paced, highly interactive and entertaining workshop you will learn how burritos, black soap and the Cerritos Public Library have left Customer Service behind. Come and explore how a 14 year old who works for Disney on weekends, and makes $50,000 a year can help you in your job. Laugh as we discover tips like "The Nicole Factor" to make your job more rewarding and your career more successful. You will learn how to:

Create Library Experiences that will make your patrons talk about how great you are.
Drive patron engagement through the roof.
Give you tools to pass the next library levy.

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Why Customer Service Stinks: Tips, Tricks and Traps for Creating Awesome Customer Experiences - 08/17/2010 - Rocky River,OH

Thu, 13 May 2010 00:05:00 -0500

Date: 08/17/2010Rocky River,OH

Create Library Experiences that will make your patrons talk about how great you are.
Drive patron engagement through the roof.
Give you tools to pass the next library levy.

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Reducing the Levels of Stress in Your Library--A.M. - 08/24/2010 - Online Training

Tue, 13 Jul 2010 00:07:00 -0500

Date: 08/24/2010Online Training

As a member of the supervisory and management team your employees look for you to create a healthy work environment. The once quiet library has evolved into a dynamic workplace full of change, budget concerns and stressed out patrons that impact library staff.

This webinar is specifically designed for managers, supervisors and team leaders in the library to give them specific stress reduction ideas and techniques to create a more healthy and peaceful workplace.

Participants will learn and begin to master:

3 Techniques that they can do with their staff in 2 minutes or less each day to physically reduce stress and anxiety
2 Techniques that they can do with their staff in 2 minutes or less each day to mentally and emotionally reduce stress and anxiety
Suggestions for reducing the intake of foods and drinks that act as "quick fixes" to stressful moments, but actually do more harm than good
Ideas and exercises for reducing stress by building your library teams
Using informal rewards and other stress resiliency techniques to maintain morale

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Reducing the Levels of Stress in Your Library--P.M. - 08/24/2010 - Online Training

Tue, 13 Jul 2010 00:07:00 -0500

Date: 08/24/2010Online Training

Participants will learn and begin to master:

3 Techniques that they can do with their staff in 2 minutes or less each day to physically reduce stress and anxiety
2 Techniques that they can do with their staff in 2 minutes or less each day to mentally and emotionally reduce stress and anxiety
Suggestions for reducing the intake of foods and drinks that act as "quick fixes" to stressful moments, but actually do more harm than good
Ideas and exercises for reducing stress by building your library teams
Using informal rewards and other stress resiliency techniques to maintain morale

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Using Performance Metrics for Greater Success - 09/30/2010 - North Ridgeville,OH

Thu, 24 Jun 2010 00:06:00 -0500

Date: 09/30/2010North Ridgeville,OH

How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning.

The workshop will provide you with:

A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions.
A guide to better decisions regarding allocation of resources.
A means to improve your funder/donor initiatives by making them more persuasive.

This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

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Using Performance Metrics for Greater Success - 09/30/2010 - Madison,OH

Thu, 24 Jun 2010 00:06:00 -0500

Date: 09/30/2010Madison,OH

The workshop will provide you with:

A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions.
A guide to better decisions regarding allocation of resources.
A means to improve your funder/donor initiatives by making them more persuasive.

This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

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Using Performance Metrics for Greater Success - 09/30/2010 - Wooster,OH

Thu, 24 Jun 2010 00:06:00 -0500

Date: 09/30/2010Wooster,OH

The workshop will provide you with:

A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions.
A guide to better decisions regarding allocation of resources.
A means to improve your funder/donor initiatives by making them more persuasive.

This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

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Using Performance Metrics for Greater Success - 09/30/2010 - Cleveland Heights,OH

Thu, 24 Jun 2010 00:06:00 -0500

Date: 09/30/2010Cleveland Heights,OH

The workshop will provide you with:

A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions.
A guide to better decisions regarding allocation of resources.
A means to improve your funder/donor initiatives by making them more persuasive.

This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

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Using Performance Metrics for Greater Success - 09/30/2010 - Warren,OH

Thu, 24 Jun 2010 00:06:00 -0500

Date: 09/30/2010Warren,OH

The workshop will provide you with:

A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions.
A guide to better decisions regarding allocation of resources.
A means to improve your funder/donor initiatives by making them more persuasive.

This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

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Back to the Book XI - 10/07/2010 - Twinsburg,OH

Thu, 17 Jun 2010 00:06:00 -0500

Date: 10/07/2010Twinsburg,OH

This is the 11th year for Back to the Book. Our Keynote presenter is Mary Beth Weisenburger, Author and Family Humor Columnist.
SINK OR SWIM! When you have a frenzied home life and a demanding career, how do you find time to write, publish and market a book?? Jump start the day with Mary Beth Weisenburger''s hilarious stories of trying to stay afloat while following her passion. And if you''re juggling a million responsibilities including marketing, that puts you in the same boat with Mary Beth! She''ll wrap up the session with practical, creative and easy marketing tips that will lighten your load, whether you''re in charge of promoting a library,a program, a book or yourself.

Our closing presenter is Laura Bickle, author of Embers an urban fantasy.
Defining Urban Fantasy: From Angels to Vampires Laura Bickle will talk about breaking into the urban fantasy genre as a new author. She''ll define the differences and boundaries between urban fantasy and its genre cousin, paranormal romance. She''ll also discuss history, influences, and trends in urban fantasy, as well as popular titles for readers.

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Violent Intruder Response Strategies - 10/26/2010 - Akron,OH

Mon, 28 Jun 2010 00:06:00 -0500

Date: 10/26/2010Akron,OH

The world is quickly becoming a different place. And while the chances of finding yourself or colleagues involved in an act of mass violence is rare, it is real. The attacks on places like Columbine High School and Virginia Tech University are reminders of how real these dangers are. You should be prepared. If your survival strategy is to rely on the police or military to arrive in time to save you, history has shown that to be unrealistic. You are the real "First Responder". You are responsible for the safety of you and yours. Easily said, but how does that correlate to real action? We will teach you easy, but effective, survival strategies for both armed and unarmed response to those meaning you and your colleagues harm.

An overview of a proactive philosophy gaining nationally acceptance designed to increase safety of private and public institutions should they become involved in the very rare event of a Violent Intruder Attack. Philosophy follows the long-standing Crime Prevention Model of General Deterrence, Specific Deterrence, and Hardening of the Target. Response Options is a Critical Incident Response Training company based in Texas. The philosophy and training programs of the organization are based on over 60 years Police SWAT and Military experience of its founders, as well as over 30 years classroom experience of some of our associates. Survival of violent events on the streets and battelfields has taught valuable lessons and skills needed to survive extreme violence. We have taken these learned skills and adapted them for use by building occupants in the event of a Violent Intruder. Lockdown (Securing-in-Place), and other passive strategies do not provide enough training or information to those in immediate lethal danger. Increasing the skill level necessary to hurt potential victims is actually quite easily effected through simple acts and mindset, but unfortunately, most of our citizens are not aware of these simple, but effective, strategies. We will show you.

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Violent Intruder Response Strategies - 10/27/2010 - Warren,OH

Mon, 28 Jun 2010 00:06:00 -0500

Date: 10/27/2010Warren,OH

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Violent Intruder Response Strategies - 10/28/2010 - Cleveland,OH

Mon, 28 Jun 2010 00:06:00 -0500

Date: 10/28/2010Cleveland,OH

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